About our privacy practices

Sprocket Labs takes your privacy seriously. As an applied research organization, our goal is to offer outstanding products and services to satisfy our customer's needs. We believe that through a combination of state-of-the-art technology and caring for our clients, we can offer a unique online experience.

One way to achieve this goal is to collect information which helps us continually focus on what our customers want when they visit our site. We do this in several ways -- one broad focused, and one individually focused.

In the broad sense, we look at information in aggregate -- with no personally identifying data. This information looks at topics such as which web pages were viewed, for how long, and in what order. By using this information, we can better design and deliver content to meet the needs of everyone using our service.

By examining data from our individual customer sessions, we can better understand what worked and what didn't when you used our site. For example, you may use a database but the results you received were not specific enough. We would be able to use this information to tailor the results to your individual needs.

Our ultimate goal is to tailor our interactions with you to fit your needs, so you receive more of what you want, and less of what you don't.

What this Privacy Policy covers

This policy covers how Sprocket Labs treats personal information that Sprocket Labs collects and receives, including information related to your past use of Sprocket Labs products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.

This policy does not apply to the practices of companies that Sprocket Labs does not own or control, or to people that Sprocket Labs does not employ or manage.

Information collection and use

Sprocket Labs collects personal information when you register with Sprocket Labs, or when you use our products or services.

When you register we ask for information such as your name, email address, and mailing address. Once you register with Sprocket Labs and sign in to our services, you are not anonymous to us.

Sprocket Labs collects information about your transactions with us, including information about your use of products and services that we offer.

Sprocket Labs automatically receives and records information on our server logs from your browser, including your IP address, Sprocket Labs cookie information, and the page you request.

Sprocket Labs uses information for the following general purposes: to customize the content you see, fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients.

Information sharing and disclosure

Sprocket Labs does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances:

We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;

We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.

We transfer information about you if Sprocket Labs is acquired by or merged with another company. In this event, Sprocket Labs will notify you before information about you is transferred and becomes subject to a different privacy policy.

Information we do not collect

When you visit our site, we do not collect your name, email address or any other personal information unless you provide it to us.

Links to other sites

Occasionally we provide links to other sites we think you will enjoy. These sites operate independently of Sprocket Labs and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.

Advertising

Sprocket Labs does not advertise products or services from other organizations on its web sites or email communications.

Cookies

Cookies are small bits of text that your web browser software stores on your computer when you visit some web sites. Sprocket Labs uses cookies to help make it easier for you to use our site and to help us customize your experience so that we can provide you with the information you need when and where you need it. Name, address and other personal details are not stored within these cookies. The cookies simply hold the "key" that, once interpreted by our site, is associated with this information.

Because we rely on cookies to make the online experience easier and more tailored to your needs, your browser must be set to accept cookies.

Confidentiality and Security

We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

We have physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you.

Your Sprocket Labs account information is password-protected.

In certain areas Sprocket Labs uses industry-standard SSL encryption to protect data transmissions.

Changes to this Privacy Policy

Sprocket Labs may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Sprocket Labs account or by placing a prominent notice on our site.